Complaint Handling Procedure

Globe Investigations are committed to resolving complaints as quickly as possible.

In the event that you wish to make a complaint, please put this in writing and send to one of the following addresses:

Post to: Globe Investigations Unit 2A Castleton Court Fortran Road St Mellons Cardiff CF3 0LT

The Company will send a pre-paid envelope for postal complaints if required or refund postal costs.


Contact Form:

We will send an acknowledgement letter within 5 working days of receipt of the complaint.
We will send a final response within 15 working days of receipt of the complaint.
If a final response cannot be sent within 15 working days, we will notify you via the media in which you generated the complaint (e.g. in writing, email). A substantive response will be sent within 35 working days of receipt of the complaint.
If you are not satisfied with our response, or if a complaint is not resolved after 35 working days, you may refer the complaint to:

The Financial Ombudsman Service

Exchange Tower

Harbour Exchange

London E14 9SR

This procedure is available upon request.